Frequently Asked Questions

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What type of health insurance plans do you accept?

For your convenience, we accept most types of insurance, including Medicare, Medicaid, Individual and Commercial plans. For a complete list of insurance companies and accepted Health plans, please visit our home page under insurance plans accepted.

What if I don’t have transportation?

Several of our locations offer courtesy transportation for most insurances to and from doctors and specialty offices. We are also partnering with Uber Health to provide more transportation access and flexibility to our patients. 

Can I be seen without an appointment?

Calling our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring immediate non – emergency care. 

Can I communicate with my provider?

Yes, you can contact your personalized care team, by calling your specific office location. You can also register in our practice’s Patient Portal (link below). By registering, you will be able to send direct messages to your physician regarding general questions and/or medication refills. 

Why is having a primary care physician so important?

Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life. In addition to treating acute illnesses, your primary care physician can partner with you to meet your long term health goals and needs. Patient and Physician relationship can translate into continued health and enhanced quality of life. 

Do I need a referral from my Primary Care Physician to see a specialist?

As your primary care physician and care taker, we prefer you come and see your primary care physician before seeing a specialist. Your physician will determine whether you need to be seen by a specialist due to your medical condition. If you need a referral or authorization, your doctor will coordinate with our internal referral staff members, based on your health plan requirements. 

Patient Portal

Visit your patient portal so you can access your medical records anytime, anywhere, view lab results, talk privately to your care team, and receive the best care possible. 

Access my records

New Patient Documents

English (pdf)

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Spanish (pdf)

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